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All sales are final. Since we customize each order according to your file
and exact specifications, no refunds are given once ORIGINAL IMPRESSIONS
starts working on your order, which means we have received your necessary
materials (i.e., digital files and payment) and has begun work on your job
(i.e., your job is in production).
If we verify that we have made an error, we will re-run the order. We must be notified within 24 hours from delivery of any defects. In order to receive the replacement, customer must return 100% of the defective order at their expense within 5 days of their receipt. We will re-run the order with the original turnaround and send them out via the same paid shipping method. Shipping is non-refundable ORIGINAL IMPRESSIONS will not be responsible for errors in PRINT ON DEMAND items (misspelled words, grammatical errors, spacing, punctuation or image placement.) We will not provide refunds for those reasons. Proofs No job will be sent to press without your approval. It is the customer's responsibility to log in to the website and check on their proof. We are not liable for delays in the order caused by customer's non-approval of the proof. An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over-print issues. Neither do they show color change from RGB or Pantone to CMYK. The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. Customer is fully responsible for all that is contained in the final approved proof. Hard copy proofs will be available upon request which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the customer when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper. The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. No Liability for Errors No changes will be made to customer files. Therefore, errors in a final product caused by Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, or Finished Product Size are not the responsibility of ORIGINAL IMPRESSIONS. Shipping You need to select one of the shipping options presented to you on the Site. All shipping is done via UPS, FEDEX, USPS and OI TRUCK. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up. For instance, a product shipped 2nd Day Air and picked up on Thursday would be delivered by end of day Monday. Shipping transit times vary, and ORIGINAL IMPRESSIONS assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. . Last Revised: May 5, 2010 |